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General FAQs

Frequently Asked Questions
22 articles

Is there a Mobile App?

Yes there is.You can get the Mobile App from your app store. Search for Matrix LMS and enter "Passkeyonline" as the portal and use your existing username and password.

How do I cancel my subscription?

You can cancel your subscription by going to "Subscriptions" in the right sidebar of your dashboard.From there, you can cancel your subscription or change your payment options... If you cancel within 7 days of a charge, contact [email protected] and we will refund your last charge.

Can I use the mobile app in offline mode?

Enabling offline mode on iOSOffline mode is disabled by default and when you lunch the app a pop-up is displayed which shows that offline mode is available and how to activate it. Please note that offline mode causes content (including potentially large videos) to be downloaded and stored on your mo...

Can I get a refund?

You can get a refund for the most current month you were charged if you cancel within 7 days of activation or renewal.Please contact support at [email protected] to request your refund and we will be happy to assist you.

Having issues logging in.

If you are having issues logging in or if you can't remember your login username or password, contact support at [email protected] and we can work with you to get logged in.

Can I print any part of the book?

We do not allow the online versions to be printed.You can, however, purchase physical copies of the books, here: https://www.passkeyonline.com/page/show/84159

How can I change from Premium to Standard subscription?

You can cancel your Premium subscription from the "Subscriptions" area in the right sidebar of your Dashboard.Then, subscribe to the Standard subscription from here:https://www.passkeyonline.com/visitor_catalog_subscription/show/409/Standard-Subscription Once you have changed your subscription, cont...

What is the difference between the Standard Subscription and the Premium Subscription?

You can find the following additions included in the Premium Subscription. Access to Online Study Guides and Workbooks Bonus Video Lessons

Can I download the book and read it offline?

We don't allow the books to be downloaded.Your other option is to purchase physical copies of the books, here: https://www.passkeyonline.com/page/show/84159

I am having issues registering for a subscription because my card has been declined.

We are very sorry for the inconvenience. It is possible that your payment is being flagged as potentially fraudulent by our payment processor or is originating from a country outside of North America.

Why am I being charged recurring subscription fees?

We are clear about the site subscriptions in our terms of use that you agreed to when you signed up for the program.If you no longer need the service, you can cancel at any time by going to "Subscriptions" in the right side of your dashboard.If you do so within 7 days of your last renewal, we can ge...

Can I get copies of the books?

You can get copies of the books at this link: https://www.passkeyonline.com/page/show/84159However, the printed books are the same as the online version of the books included in the Premium subscription.

Are the practice test questions always the same? I don't want to retake the same practice test.

The practice tests pull from a larger question bank of 1,000 question. Each time you take it, it pulls a different batch of questions making the test different every time you take it.

I cancelled my subscription but I still get notifications. How do I remove myself from your mailing list?

Cancelling your subscription does not remove your account; but we can archive it for you if you prefer. Please contact support at [email protected] if you would like us to archive your account.

Can I use an older version of the book instead of purchasing a new one?

This is not recommended since content is updated each year to reflect current laws and information. So if you use the older book, it is at your own risk.

My IP address is not whitelisted. What can I do?

At this time we do not allow access to the platform from most countries outside of North America. IP addresses can also be blocked if you are using a VPN to attempt to access the platform. You may want to look into other EA testing services.

Do you offer CPE credits?

You will not earn any CPE hours by using our service. We do have a newsletter you can subscribe to about CPEs. Go to our website [ https://www.passkeyonline.com ] and scroll down to the very bottom. Enter your email address and you will be subscribed to the newsletter.

Why do I only see 20 practice questions?

The practice tests pull from larger question banks of more than 2,300 questions. So you will get a different set of questions each time you take the test.You can even track your progress to see how you've improved over time.

I am a bookstore and would like to order the study guides.

All the books can be purchased wholesale through INGRAM. Please use the link below to place an order through the INGRAM site. https://www.ingramcontent.com/retailers/independent-bookstores/ordering

CPE Enrollment/CPE Requirements

We do not offer CPE. For questions about your enrollment status, you will need to contact the IRS Office of Professional Responsibility. Link: Contact the Office of Enrollment | Internal Revenue ServiceEnrollment questions, including those about the status of your Form 23, Application to Practice B...

The text won't fit my screen using the Mobile App.

You will need to go into "full screen mode" In order to view the entire page on your screen. To do this, click the "full screen"' button. This will open the page to fit your screen as seen below.

How do I upgrade to the Premium subscription?

You can upgrade your Standard subscription to the Premium subscription from the "Subscriptions" area in the right sidebar of your Dashboard. First cancel the Standard subscription Then, subscribe to the Premium subscription from here:https://www.passkeyonline.com/user_catalog_subscription/show/410?t...